ANZSCO 541112: Call or Contact Centre Operator.
Official ABS classification code for Call or Contact Centre Operator in Australia. Employment data and career pathway options.
What this code covers.
The Australian Bureau of Statistics classifies ANZSCO 541112 as Call or Contact Centre Operator.
What we publish under this code.
We publish a role page for Customer Service Representative against this code, because that is the name Australian employers advertise. Call or Contact Centre Operator is the Australian Bureau of Statistics name for the same code. Highly exposed to AI-driven contact centre automation, voicebots, and self-service. Demand still steady in the short term but heavily reshaped by 2027.
Australian data.
What to do with this information.
If you received this ANZSCO code in redundancy paperwork, a Fair Work letter, or a Centrelink form, it identifies your occupation in the Australian classification system. You can use it to look up your entitlements, check training eligibility, and explore career pathways. View the full role page for Customer Service Representative. Or Take the free Career Change Check (3 minutes) to see which roles match your background.
Common questions
Take the free Career Change Check. Three minutes.
The Career Change Check is free and takes three minutes. It shows Australian roles people from your kind of work have moved into, and the skills you already have for each. You put in your email at the end, and we email you the link when your result is ready.
Start the free check