The Australian jobs AI is replacing first.
A practical index of office and service-sector roles, ranked by generative AI exposure where Jobs and Skills Australia publishes a figure. Built for workers who want to know where they stand, and what to do next.
- Bank branches closed
- 1,700+ since 2017APRA, 1 December 2025
- Automation exposure score, Call or Contact Centre Workers
- 75 out of 100Jobs and Skills Australia, Our Gen AI Transition (2025), 30 September 2025
Browse by city.
See which sectors people from call centre, customer service, and admin backgrounds could move into, city by city.
Top three most exposed.
The roles here with the highest automation exposure scores from Jobs and Skills Australia.
Exposure index.
Every role we track today. Click in for the breakdown, the tasks at risk, and adjacent roles your background could lead to.
High · 6Medium · 3Low · 1
Source: Jobs and Skills Australia, Our Gen AI Transition: JSA AI Study Bespoke Tables (2025), CC BY 4.0.
Form keying · Validation · Record updates
Scripted responses · Ticket routing · Case logging
Reconciliation · BAS preparation
Pay run processing · Leave calculations · STP reporting
Appointment booking · Patient intake · Billing and Medicare
Calendar management · Travel booking · Correspondence
Purchase orders · Invoice matching · Stock reconciliation
Inventory tracking · Dispatch paperwork · WMS data entry
Legal document prep · Matter management · Court filing
Personal care · Community access · Daily living support
Transaction processing · Account enquiries · Cash handling
FAQ handling · Order processing · Account updates
Filing · Document prep · Routine correspondence
Standard info provision · Call routing
AHPRA compliance · Clinician relationships · Practice operations
Diary management · Vendor coordination
Travel and diary · Document preparation
Appointment booking · Reception cover
Where to land next.
These are the destination roles, not the at-risk ones. Customer success, claims, NDIS coordination, health admin, and operations.
Read the full guides.
One page per question, each covering what AI can already do in that role, what it cannot, and where the work goes next.
Each quarter, the named redundancy rounds where AI was cited are counted in State of AI Redundancy in Australia: 2026-Q3. For the Australian redundancy rounds where an employer or a union cited AI, see the AI redundancy tracker. To see where your own role sits, find out which parts of your job AI can already do.
The research.
The honest, conservative read of what is shifting in the AU labour market this decade.
Roles centred on cognitive routine tasks face the highest displacement risk.
Take the free Career Change Check. Three minutes.
The Career Change Check is free and takes three minutes. It shows Australian roles people from your kind of work have moved into, and the skills you already have for each. You put in your email at the end, and we email you the link when your result is ready.
Start the free check