Outside core focus. This role is outside our core focus on customer service, admin, claims, NDIS coordination, and health admin. The information here is preserved for reference. Browse at-risk roles or career pathways for roles we specialise in.
will AI replace disability support workers in Australia?
Disability support is one of the lowest AI exposure roles in the entire ABS taxonomy. The work is physical, relational, and built on trust. AI may help with admin around it, not the work itself.
The exposure.
Jobs and Skills Australia's score for how exposed this kind of work is to automation by generative AI.
What changes, what stays.
The script-heavy core is being absorbed. The judgement-heavy edge is not.
- Drafting shift notes and incident reports
- Producing rosters from availability data
- Reminding workers of training renewals and checks
- Summarising participant plans before a shift
- Generating handover notes for the next worker
- Personal care and physical assistance
- Community access and transport with participants
- Building relationships with participants and families
- Responding to behaviours of concern with judgement
- Identifying safeguarding risks and reporting them
- Supporting daily living skills and independence goals
Top moves we recommend.
Adjacent roles that value the skills you already have.
The network.
Disability Support Worker highlighted across the named career tracks.
The Customer Track
The Claims Track
The Coordination Track
The Health Admin Track
The Ops Track
| Track | Stop order | Occupation | ANZSCO | AI exposure | AU employment | Salary band |
|---|---|---|---|---|---|---|
| The Customer Track | 10 | Call or Contact Centre Operator | 541112 | High AI exposure | 40,200 | A$55,000 to A$68,000 |
| The Customer Track | 20 | Contact Centre Team Leader | 541111 | High AI exposure | 2,900 | A$75,000 to A$92,000 |
| The Customer Track | 30 | Customer Success Coordinator | 149212 | Medium AI exposure | 46,600 | A$78,000 to A$95,000 |
| The Customer Track | 40 | Customer Success Manager | 149212-b | TBC | ||
| The Claims Track | 10 | Call or Contact Centre Operator | 541112 | High AI exposure | 40,200 | A$55,000 to A$68,000 |
| The Claims Track | 20 | Insurance Claims Officer | 599612 | Medium AI exposure | TBC | A$62,000 to A$78,000 |
| The Claims Track | 30 | Claims Assessor | 599612-a | Medium AI exposure | TBC | A$72,000 to A$95,000 |
| The Claims Track | 40 | Claims Manager | 599612 | Medium AI exposure | TBC | A$120,000 to A$160,000 |
| The Coordination Track | 10 | Receptionist (General) | 542111 | High AI exposure | 71,200 | A$52,000 to A$65,000 |
| The Coordination Track | 20 | Disability Services Officer | 411712 | Medium AI exposure | 12,100 | A$55,000 to A$72,000 |
| The Coordination Track | 30 | NDIS Support Coordinator | 411712-b | Medium AI exposure | TBC | A$72,000 to A$92,000 |
| The Coordination Track | 40 | Local Area Coordinator | 411712-c | Medium AI exposure | TBC | A$78,000 to A$98,000 |
| The Health Admin Track | 10 | Receptionist (General) | 542111 | High AI exposure | 71,200 | A$52,000 to A$65,000 |
| The Health Admin Track | 20 | Medical Receptionist | 542114 | High AI exposure | 64,400 | A$52,000 to A$62,000 |
| The Health Admin Track | 30 | Aged Care Manager | 134212 | Low AI exposure | 6,800 | A$85,000 to A$120,000 |
| The Health Admin Track | 40 | Health Services Coordinator | 134299-b | Low AI exposure | TBC | A$78,000 to A$102,000 |
| The Ops Track | 10 | Stock Clerk | 591115 | Medium AI exposure | 19,600 | A$72,000 to A$92,000 |
| The Ops Track | 20 | Program or Project Administrator | 511112 | Medium AI exposure | 102,100 | A$78,000 to A$98,000 |
| The Ops Track | 30 | Supply and Distribution Manager | 133611 | Medium AI exposure | 39,500 | A$110,000 to A$150,000 |
| The Compliance Track | 10 | Data Entry Operator | 532111 | High AI exposure | 43,600 | A$50,000 to A$58,000 |
| The Compliance Track | 20 | Receptionist (General) | 542111 | High AI exposure | 71,200 | A$52,000 to A$65,000 |
| The Compliance Track | 30 | Compliance Officer | 224412 | Medium AI exposure | TBC | A$85,000 to A$115,000 |
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