Free check
AI exposure 53/100Medium exposure

will AI replace operations coordinators in Australia?

AI is taking the routine scheduling and reporting layer. The exception handling, vendor relationships, and field team coordination are where the role keeps its value.

The exposure.

Jobs and Skills Australia's score for how exposed this kind of work is to automation by generative AI.

Automation exposure score
53/ 100
Out of 10053%
Band
Medium exposure
Source
Jobs and Skills Australia, Our Gen AI Transition: JSA AI Study Bespoke Tables (2025), CC BY 4.0

What changes, what stays.

The script-heavy core is being absorbed. The judgement-heavy edge is not.

AI already handles
  • Generating standard rosters and schedules
  • Producing operational dashboards and weekly reports
  • Drafting routine vendor and customer communications
  • Optimising routes and assignments within set rules
  • Triaging incoming requests by category and urgency
Stays human
  • Handling exceptions when the schedule breaks down
  • Negotiating with vendors on disputes and renewals
  • Coordinating field teams through complex jobs
  • Owning safety, compliance, and incident response
  • Translating operational reality back into planning
  • Coaching newer coordinators and admin staff

Top moves we recommend.

Adjacent roles that value the skills you already have.

Path 01
Operations Manager
A$110k to $150k salary range
On the job plus leadership development
Path 02
Supply and Distribution Manager
A$110k to $150k salary range
Diploma of Logistics or experience
Path 03
Project Coordinator
A$80k to $105k salary range
Cert IV in Project Management Practice
Path 04
Production Scheduler
A$78k to $98k salary range
On the job

Every adjacent role in the network

People often arrive here from

The network.

Program or Project Administrator highlighted across the named career tracks.

Australian career-change subway mapSix named career tracks shown as parallel lines. Each station is an Australian occupation. Station size shows AU employment volume and station colour shows the automation exposure score band from Jobs and Skills Australia, where a role has one.AI exposure:High AI exposureMedium AI exposureLow AI exposureCircle size = AU employment volumeThe Customer Track: From frontline customer service into customer success leadership.The Customer TrackCall or Contact Centre Operator. High AI exposure (automation exposure score 75 out of 100, Jobs and Skills Australia). 40,200 employed in AU.Call or Contact Centre OperatorA$55,000 to A$68,000Contact Centre Team Leader. High AI exposure (automation exposure score 75 out of 100, Jobs and Skills Australia). 2,900 employed in AU.Contact Centre Team LeaderA$75,000 to A$92,000Customer Success Coordinator. Medium AI exposure (automation exposure score 53 out of 100, Jobs and Skills Australia). 46,600 employed in AU.Customer Success CoordinatorA$78,000 to A$95,000Customer Success Manager. AU employment count to be confirmed.Customer Success ManagerThe Claims Track: Move from CSR or admin into insurance claims and on to claims leadership.The Claims TrackCall or Contact Centre Operator. High AI exposure (automation exposure score 75 out of 100, Jobs and Skills Australia). 40,200 employed in AU.Call or Contact Centre OperatorA$55,000 to A$68,000Insurance Claims Officer. Medium AI exposure (automation exposure score 44 out of 100, Jobs and Skills Australia). AU employment count to be confirmed.Insurance Claims OfficerA$62,000 to A$78,000Claims Assessor. Medium AI exposure (automation exposure score 44 out of 100, Jobs and Skills Australia). AU employment count to be confirmed.Claims AssessorA$72,000 to A$95,000Claims Manager. Medium AI exposure (automation exposure score 44 out of 100, Jobs and Skills Australia). AU employment count to be confirmed.Claims ManagerA$120,000 to A$160,000The Coordination Track: Move from admin or CSR into NDIS support work and on to support coordination.The Coordination TrackReceptionist (General). High AI exposure (automation exposure score 66 out of 100, Jobs and Skills Australia). 71,200 employed in AU.Receptionist (General)A$52,000 to A$65,000Disability Services Officer. Medium AI exposure (automation exposure score 42 out of 100, Jobs and Skills Australia). 12,100 employed in AU.Disability Services OfficerA$55,000 to A$72,000NDIS Support Coordinator. Medium AI exposure (automation exposure score 42 out of 100, Jobs and Skills Australia). AU employment count to be confirmed.NDIS Support CoordinatorA$72,000 to A$92,000Local Area Coordinator. Medium AI exposure (automation exposure score 42 out of 100, Jobs and Skills Australia). AU employment count to be confirmed.Local Area CoordinatorA$78,000 to A$98,000The Health Admin Track: From admin or reception into health-services coordination.The Health Admin TrackReceptionist (General). High AI exposure (automation exposure score 66 out of 100, Jobs and Skills Australia). 71,200 employed in AU.Receptionist (General)A$52,000 to A$65,000Medical Receptionist. High AI exposure (automation exposure score 66 out of 100, Jobs and Skills Australia). 64,400 employed in AU.Medical ReceptionistA$52,000 to A$62,000Aged Care Manager. Low AI exposure (automation exposure score 32 out of 100, Jobs and Skills Australia). 6,800 employed in AU.Aged Care ManagerA$85,000 to A$120,000Health Services Coordinator. Low AI exposure (automation exposure score 32 out of 100, Jobs and Skills Australia). AU employment count to be confirmed.Health Services CoordinatorA$78,000 to A$102,000The Ops Track: From scheduling into operations coordination and supply chain.The Ops TrackStock Clerk. Medium AI exposure (automation exposure score 58 out of 100, Jobs and Skills Australia). 19,600 employed in AU.Stock ClerkA$72,000 to A$92,000Program or Project Administrator. Medium AI exposure (automation exposure score 53 out of 100, Jobs and Skills Australia). 102,100 employed in AU.Program or Project AdministratorA$78,000 to A$98,000Supply and Distribution Manager. Medium AI exposure (automation exposure score 53 out of 100, Jobs and Skills Australia). 39,500 employed in AU.Supply and Distribution ManagerA$110,000 to A$150,000The Compliance Track: From data entry or admin into compliance and risk roles.The Compliance TrackData Entry Operator. High AI exposure (automation exposure score 81 out of 100, Jobs and Skills Australia). 43,600 employed in AU.Data Entry OperatorA$50,000 to A$58,000Receptionist (General). High AI exposure (automation exposure score 66 out of 100, Jobs and Skills Australia). 71,200 employed in AU.Receptionist (General)A$52,000 to A$65,000Compliance Officer. Medium AI exposure (automation exposure score 56 out of 100, Jobs and Skills Australia). AU employment count to be confirmed.Compliance OfficerA$85,000 to A$115,000
Each line is a named career track. Larger circles mean more AU employees. Teal circles indicate a low automation exposure score, amber medium, and coral high (Jobs and Skills Australia, Our Gen AI Transition (2025)); grey circles are roles without a score. Tap a station to open the occupation page.
Career tracks and their stops
TrackStop orderOccupationANZSCOAI exposureAU employmentSalary band
The Customer Track10Call or Contact Centre Operator541112High AI exposure40,200A$55,000 to A$68,000
The Customer Track20Contact Centre Team Leader541111High AI exposure2,900A$75,000 to A$92,000
The Customer Track30Customer Success Coordinator149212Medium AI exposure46,600A$78,000 to A$95,000
The Customer Track40Customer Success Manager149212-bTBC
The Claims Track10Call or Contact Centre Operator541112High AI exposure40,200A$55,000 to A$68,000
The Claims Track20Insurance Claims Officer599612Medium AI exposureTBCA$62,000 to A$78,000
The Claims Track30Claims Assessor599612-aMedium AI exposureTBCA$72,000 to A$95,000
The Claims Track40Claims Manager599612Medium AI exposureTBCA$120,000 to A$160,000
The Coordination Track10Receptionist (General)542111High AI exposure71,200A$52,000 to A$65,000
The Coordination Track20Disability Services Officer411712Medium AI exposure12,100A$55,000 to A$72,000
The Coordination Track30NDIS Support Coordinator411712-bMedium AI exposureTBCA$72,000 to A$92,000
The Coordination Track40Local Area Coordinator411712-cMedium AI exposureTBCA$78,000 to A$98,000
The Health Admin Track10Receptionist (General)542111High AI exposure71,200A$52,000 to A$65,000
The Health Admin Track20Medical Receptionist542114High AI exposure64,400A$52,000 to A$62,000
The Health Admin Track30Aged Care Manager134212Low AI exposure6,800A$85,000 to A$120,000
The Health Admin Track40Health Services Coordinator134299-bLow AI exposureTBCA$78,000 to A$102,000
The Ops Track10Stock Clerk591115Medium AI exposure19,600A$72,000 to A$92,000
The Ops Track20Program or Project Administrator511112Medium AI exposure102,100A$78,000 to A$98,000
The Ops Track30Supply and Distribution Manager133611Medium AI exposure39,500A$110,000 to A$150,000
The Compliance Track10Data Entry Operator532111High AI exposure43,600A$50,000 to A$58,000
The Compliance Track20Receptionist (General)542111High AI exposure71,200A$52,000 to A$65,000
The Compliance Track30Compliance Officer224412Medium AI exposureTBCA$85,000 to A$115,000
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Built from Australian government occupation data.
Last updated: 1 June 2026

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