Question 1

How do I take the free Career Change Check?

Accepted Answer

Visit changingcareers.com.au/assessment. It asks your job title and what you do in a normal week, and takes about 3 minutes. Give us your email to see up to six Australian roles you are already close to, each saying why it is there, and the skills you already have for each. Giving your email creates a free account so you can come back to your result.

Question 2

How do I get into my Sprint?

Accepted Answer

Sign in with Google, or with your email: we send you a link, and there is no password. Your first step is on your profile, the first page you see: upload your resume, and we take it from there.

Question 3

How do I contact my coach?

Accepted Answer

Use Message coach in your Sprint. A real Australian career coach reads and replies. Coaching is in writing: there are no phone or video calls. You can also email hello@changingcareers.com.au.

Question 4

How many coach reviews do I get?

Accepted Answer

Three coach reviews in your Sprint, shared across your targeted resumes and applications. Each one comes back within two working days.

Question 5

Can I get a refund?

Accepted Answer

Full refund within 7 days of purchase. Under the Australian Consumer Law you are entitled to a refund, repair, or replacement if the service fails to be of acceptable quality. Email hello@changingcareers.com.au to request. If your place was free with a voucher, there is nothing to refund.

Question 6

How do I create an Application Pack?

Accepted Answer

Find a real job ad, copy its text, and paste it into Apply for jobs. Check the job title and employer, pick the resume to start from, and press Build pack. It usually takes a few minutes, and you can leave the page while it builds. You can change the cover letter's tone afterwards.

Question 7

Is my data safe?

Accepted Answer

Your account and records are stored in Australia (Sydney) on Supabase with row-level security. Some services we use, like our AI and email providers, are overseas, and our Privacy Policy names them. We never sell your personal information.

Question 8

How many Application Packs can I make?

Accepted Answer

As many as you need during your twelve weeks, under a fair use policy. After your twelve weeks, nothing new is written for you, but you keep everything you made.

Question 9

Something is not working. What do I do?

Accepted Answer

Email hello@changingcareers.com.au with what you were trying to do. A real person reads every email. We aim to respond within one working day.

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