Career pathways.
Where Australian customer service, admin, and call centre workers land next. Five pathway families.
Could you do one of these jobs? Take the free check.
Health and Social Assistance is now the largest employing industry in Australia at 2.18 million workers, 14.5% of the total workforce. The NDIS alone supports 751,000 participants and is one of the fastest-growing sources of job creation in the country. These are the sectors absorbing workers displaced from call centre, admin, and customer service roles.
ABS Labour Account, 1 December 2025.
Customer success
Read the full guide →Client-facing roles that build on service skills. SaaS, Fintech, and enterprise companies are hiring from customer service backgrounds.
Claims and insurance
Read the full guide →Assessment, triage, and case management in insurance. Judgement-heavy work that values attention to detail from admin backgrounds.
NDIS coordination
Read the full guide →Support coordination and plan management in disability services. One of the fastest-growing sectors in the AU economy.
Health admin
Read the full guide →Administration and coordination in healthcare settings. The health sector is the strongest employment growth area in the AU economy.
Operations coordination
Read the full guide →Logistics, compliance, and facilities management. Structured roles that value organisational skills from admin backgrounds.
Every role page we have published.
56 roles, each with pay, skills, training and the moves that get you there. Grouped by sector, then by the kind of work.
General Admin 10
Healthcare Admin 9
Insurance and Claims 8
Logistics and Operations 7
NDIS and Disability Support 7
Customer Operations 6
Financial Services 4
Retail 1
Managers 2
Professionals 1
Technicians and trades 1
Role to role, step by step.
What transfers, what you need to learn, and a realistic timeline for each move.
- Bank Customer Service Officer to Customer Success Manager in Australia
- Bank Teller to Claims Officer in Australia
- Bookkeeper to Accounts Officer in Australia
- Call Centre Operator to Claims Assessor in Australia
- Call Centre Operator to Customer Success Coordinator in Australia
- Complaints Handler to Customer Advocacy Officer in Australia
- Contact Centre Team Leader to Operations Manager in Australia
- Council Administration Officer to Operations Coordinator in Australia
- Customer Service Representative to Customer Success Manager in Australia
- Customer Service Representative to NDIS Support Coordinator in Australia
- Executive Assistant to Operations Manager in Australia
- Government Administration Officer to Compliance Officer in Australia
- Hospital Administration Officer to Health Services Coordinator in Australia
- Medical Receptionist to Medical Practice Manager in Australia
- Office Administrator to Medical Practice Manager in Australia
- Office Administrator to Operations Coordinator in Australia
- Payroll Officer to Operations Coordinator in Australia
- Receptionist to Medical Practice Manager in Australia
- Receptionist to NDIS Support Coordinator in Australia
- School Administration Officer to NDIS Support Coordinator in Australia
What Australian workers actually move into.
Ten years of Jobs and Skills Australia occupation mobility data, one job at a time. Australian occupation mover flows.