Order Clerk

An Order Clerk processes purchase orders, sales orders, and customer requisitions in a commercial or retail environment, using enterprise resource planning (ERP) systems to record, track, and coordinate order fulfilment. They liaise between customers, warehouse, and dispatch teams to ensure accurate order entry, timely processing, and correct delivery of goods. The role requires attention to detail, knowledge of inventory management systems, and compliance with organisational procurement policies.

Receive and log customer orders via email, telephone, online portals, or in-person enquiries, ensuring all required information is captured. Enter order details into ERP or order management systems, including product codes, quantities, delivery addresses, and special instructions. Verify order accuracy against customer purchase orders, quotations, and pricing lists to prevent billing errors or incorrect despatch. Check product availability and stock levels in the warehouse management system, and advise customers of delivery timeframes or backorder status. Process order amendments or cancellations as requested by customers, updating system records and notifying relevant departments. Generate picking lists, packing slips, and delivery dockets for the warehouse or despatch team. Liaise with warehouse staff to coordinate order fulfilment, resolve stock discrepancies, and expedite urgent orders. Prepare invoices or sales documentation using the accounting or ERP system, ensuring compliance with tax and regulatory requirements.

The standard entry pathway requires a Certificate II or III (ABS skill level 4). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

The work is repetitive data entry, and software may take over more of it over time. You'll spend most days typing the same information into systems, hunting for missing details, and chasing down errors. Pay growth is often limited, even with experience. If you're detail-focused but crave variety, this will wear you down.

Retail head offices and warehouses employ significant numbers. Practically speaking, regional areas have far fewer roles. Almost all work is office or warehouse-based; remote work is uncommon.

Published for ANZSCO unit group 5911, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Stock Clerk: what carries over
• Logistics Coordinator: what carries over
• Returns and Reverse Logistics Coordinator: what carries over

• Attention to Detailcore
• Basic Arithmetic and Numerical Accuracycore
• Customer Order Trackingcore
• Data Entry and Accuracycore
• ERP and Inventory Systemscore
• Invoice Matching and Reconciliationcore
• Microsoft Excel Data Managementcore
• Purchase Order Processingcore
• Record Managementcore
• Stock Reconciliationcore
• Supplier Communicationcore
• Time Management and Prioritisationcore
• Verbal Communicationcore
• Written Communicationcore
• Freight Coordination
• Microsoft Office Suite Proficiency
• Report Writing
• Returns Processing
• Telephone Etiquette
• Workflow Queue Management

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

What Order Clerk workers move into, from ten years of tax records.

Last updated: 30 October 2026