Insurance Consultant

An Insurance Consultant advises clients on appropriate insurance products and coverage options to protect against financial risk across personal, business, and professional domains. They assess client circumstances, recommend tailored insurance solutions, and facilitate policy placement with insurers whilst ensuring compliance with Australian Securities and Investments Commission (ASIC) and Australian Financial Services Licence (AFSL) requirements.

Conduct detailed fact-finding interviews with clients to establish their insurance needs, financial position, and risk profile. Analyse client circumstances against insurance product features to identify coverage gaps and recommend appropriate policies. Prepare written Insurance Statements of Advice (SOA) documenting recommendations and the basis for advice under ASIC Regulatory Guide 175. Lodge insurance applications with underwriters and manage policy placement documentation. Review existing insurance policies to identify lapses, underinsurance, or redundant coverage and propose amendments. Explain policy terms, conditions, exclusions, and claims procedures to clients in plain language. Arrange policy renewals and manage premium payments through client banking details and insurer systems. Process claims lodgements on behalf of clients and liaise with insurers during claims investigation.

The standard entry pathway requires a Certificate II or III (ABS skill level 4). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

You'll spend a lot of time on paperwork and compliance. Writing detailed Statements of Advice under ASIC rules takes hours per client, and one mistake can trigger investigations. The pay can feel low for the responsibility you carry, because you're legally responsible for the advice you give. Most roles involve shift work or weekend hours to meet clients.

Regional jobs exist but are limited. Most work is office-based, though some consultants work from home part-time. Big insurers and brokerages cluster in CBDs; independent practices scattered across suburbs.

Published for ANZSCO unit group 5523, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Credit or Loans Officer: what carries over
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• Financial and Insurance Brokers: what carries over

• Active Listeningcore
• Attention to Detailcore
• Claims Processingcore
• Complaint Handlingcore
• Confidentiality and Privacy Compliancecore
• CRM System Operationcore
• Customer Needs Assessmentcore
• Eligibility Assessmentcore
• Inbound Call Managementcore
• Policy Interpretationcore
• Regulatory and Legislative Awarenesscore
• Verbal Communicationcore
• Data Entry and Accuracy
• Microsoft Office Suite Proficiency
• Objection Handling
• Outbound Customer Contact
• Problem Solving
• Risk Identification
• Upselling and Cross-Selling
• Written Communication

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

What Insurance Consultant workers move into, from ten years of tax records.

Last updated: 30 October 2026