Outside core focus. This role is outside our core focus on customer service, admin, claims, NDIS coordination, and health admin. The information here is preserved for reference. Browse at-risk roles or career pathways for roles we specialise in.

Our code 621113

Customer Service Team Member (Retail)

Returns desk, click-and-collect and in-store enquiries. Self-service kiosks are reducing headcount in many stores. Face-to-face service tends to stay for complex queries.

Education
Year 12

The data.

Key employment and risk indicators for Customer Service Team Member (Retail) in Australia.

Customer Service Team Member (Retail)

Our code 621113 · Retail

AU employment
TBC

Returns desk, click-and-collect and in-store enquiries. Self-service kiosks are reducing headcount in many stores. Face-to-face service tends to stay for complex queries.

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Last updated: 1 June 2026