AI speech analytics often automates call scoring. Calibration sessions, coaching feedback and compliance reviews tend to stay human-led.
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate. Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
Key employment and risk indicators for Quality Assurance Analyst (Contact Centre) in Australia.
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AI speech analytics often automates call scoring. Calibration sessions, coaching feedback and compliance reviews tend to stay human-led.
Roles that share transferable skills and common career transitions.
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