How to answer the interview question about a customer who did not understand, with a weak and a strong example answer for customer service, claims and customer success roles.
29 October 2026 · 6 min readThinking about a customer success course? When one is worth it for call centre and customer service workers, what to check first, and free options.
24 October 2026 · 8 min readWhat an account manager does all week, how it differs from customer success, what job ads ask for, and an honest read on the move from customer service.
13 October 2026 · 7 min readCustomer success gets recommended to call centre workers constantly. The overlap is real, but four things about the job are genuinely different.
18 September 2026 · 4 min readAU call centre roles have a high automation exposure score from Jobs and Skills Australia. Here is what's happening at CBA, Telstra and Optus, and what survives.
10 May 2026 · 9 min read