Could you become an Account Manager?
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Demand steady
What this job is
An Account Manager sits between a company and its clients. The core job is to maintain those client relationships, spot opportunities to grow the account, and solve problems before they escalate. This is not a pure sales role, though selling is often part of it. The work is about understanding what a client needs, coordinating the right internal people to deliver it, and keeping the client satisfied enough to stay. Account Managers appear across many sectors, including technology, advertising, logistics, financial services, and professional services.
Pay
A$1,692 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Churn Risk Identificationcore
- CRM System Managementcore
- Customer Needs Assessmentcore
- Customer Success Planningcore
- Objection Handlingcore
- Outbound Customer Contactcore
- Problem Solvingcore
- Stakeholder Communicationcore
- Time Management and Prioritisationcore
- Upselling and Cross-Sellingcore
- Verbal Communicationcore
- Written Communicationcore
- Conflict Resolution
- Feedback Collection and Actioning
- Microsoft Office Suite Proficiency
- Net Promoter Score (NPS) Analysis
- Reporting and Analytics
- Salesforce CRM Navigation
- SLA and KPI Adherence