ICT Account Manager to Account Manager: what carries over
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Skills you already use in ICT Account Manager work
- Churn Risk Identificationcore
- CRM System Managementcore
- Customer Needs Assessmentcore
- Customer Success Planningcore
- Objection Handlingcore
- Outbound Customer Contactcore
- Problem Solvingcore
- Stakeholder Communicationcore
- Time Management and Prioritisationcore
- Upselling and Cross-Sellingcore
- Verbal Communicationcore
- Written Communicationcore
- Feedback Collection and Actioning
- Microsoft Office Suite Proficiency
- Net Promoter Score (NPS) Analysis
- Reporting and Analytics
- Salesforce CRM Navigation
- SLA and KPI Adherence
What Account Manager roles ask for that ICT Account Manager roles do not
- Conflict Resolution
What may close the gap
We could not find a government-listed qualification for this gap.
Published median pay (Jobs and Skills Australia)
- ICT Account Manager
- A$2,003 a week
- Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
- Account Manager
- A$1,692 a week
- Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
Account Manager: Demand steady
ICT Account Manager: Skills list: Changing Careers, built from the ESCO skills classification.
Account Manager: Skills list: Changing Careers, written by Changing Careers and reviewed by a career coach.