Sales Representative (Business Services) to Account Manager: what carries over
Ready now
Skills you already use in Sales Representative (Business Services) work
- Churn Risk Identificationcore
- Customer Needs Assessmentcore
- Customer Success Planningcore
- Objection Handlingcore
- Outbound Customer Contactcore
- Problem Solvingcore
- Stakeholder Communicationcore
- Time Management and Prioritisationcore
- Upselling and Cross-Sellingcore
- Verbal Communicationcore
- Written Communicationcore
- Microsoft Office Suite Proficiency
- Reporting and Analytics
- SLA and KPI Adherence
What Account Manager roles ask for that Sales Representative (Business Services) roles do not
- CRM System Managementcore
- Conflict Resolution
- Feedback Collection and Actioning
- Net Promoter Score (NPS) Analysis
- Salesforce CRM Navigation
What may close the gap
We could not find a government-listed qualification for this gap.
Published median pay (Jobs and Skills Australia)
- Sales Representative (Business Services)
- A$1,692 a week
- Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
- Account Manager
- A$1,692 a week
- Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
Account Manager: Demand steady
Sales Representative (Business Services): Skills list: Changing Careers, built from the ESCO skills classification.
Account Manager: Skills list: Changing Careers, written by Changing Careers and reviewed by a career coach.