Could you become a Call or Contact Centre Operator?
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Demand steady
What this job is
A Call or Contact Centre Operator manages inbound and outbound customer communications across telephone, email, chat, and social media channels in a contact centre environment. They handle customer inquiries, process transactions, resolve complaints, and document interactions using contact centre management systems. The role requires adherence to scripts, service level agreements, and quality standards whilst maintaining professional communication under time and volume pressure.
Pay
A$1,414 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Complaint Handlingcore
- Confidentiality and Privacy Compliancecore
- Conflict De-escalationcore
- CRM System Operationcore
- Customer Needs Assessmentcore
- Data Entry and Accuracycore
- Empathy and Emotional Intelligencecore
- Inbound Call Handlingcore
- Multitaskingcore
- Policy and Procedure Adherencecore
- SLA and KPI Adherencecore
- Telephone Etiquettecore
- Time Management and Prioritisationcore
- Verbal Communicationcore
- Adaptability and Flexibility
- Digital Literacy
- Email Management
- Escalation Management
- Microsoft Office Suite Proficiency
- Upselling and Cross-Selling
- Workflow Queue Management
- Written Communication