Could you become a Claims Manager?
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What this job is
Claims Managers lead a team or process responsible for evaluating, approving, or disputing claims made against an insurance policy or compensation scheme. The work involves reviewing evidence, applying policy terms, negotiating settlements, and making sure decisions are fair, consistent, and defensible. Claims Managers also set internal procedures, manage staff, and liaise with legal teams, assessors, and external service providers.
Pay
A$1,995 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Attention to Detailcore
- Claims Processingcore
- Complaint Handlingcore
- Confidentiality and Privacy Compliancecore
- Eligibility Assessmentcore
- Escalation Managementcore
- Policy and Procedure Adherencecore
- Record Managementcore
- Regulatory and Legislative Awarenesscore
- Report Writingcore
- Risk Identificationcore
- Stakeholder Communicationcore
- icare Claims Management Portal
- Microsoft Office Suite Proficiency
- Problem Solving
- Process Improvement Identification
- Quality Assurance Monitoring
- Team Collaboration
- Workflow Prioritisation
- Written Communication