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Motor Claims Estimator to Claims Triage Officer: what carries over

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Skills you already use in Motor Claims Estimator work

  • Attention to Detailcore
  • Case Note Documentationcore
  • Claims Processingcore
  • Confidentiality and Privacy Compliancecore
  • Data Entry and Accuracycore
  • Policy and Procedure Adherencecore
  • Problem Solvingcore
  • Regulatory and Legislative Awarenesscore
  • Risk Identificationcore
  • Stakeholder Communicationcore
  • Time Management and Prioritisationcore
  • Written Communicationcore
  • Active Listening
  • Conflict Resolution
  • Microsoft Office Suite Proficiency
  • Quality Assurance and Checking
  • Record Management

What Claims Triage Officer roles ask for that Motor Claims Estimator roles do not

  • Eligibility Assessmentcore
  • Verification and Authenticationcore

What may close the gap

About 8 in 10 people in this group of jobs held a certificate or higher (ABS Census 2021).

These government-listed qualifications may help close the gap.

  • Certificate IV in Vehicle Loss Assessing (AUR40520)
  • Diploma of Loss Adjusting (FNS51420)

Source: Jobs and Skills Australia, Training Occupation Pathways dataset, March 2026, version 1.0

Published median pay (Jobs and Skills Australia)

Motor Claims Estimator
A$1,995 a week
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
Claims Triage Officer
A$1,995 a week
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

Claims Triage Officer: Demand falling

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Motor Claims Estimator: Skills list: Changing Careers, built from the ESCO skills classification.

Claims Triage Officer: Skills list: Changing Careers, built from the ESCO skills classification.