Program or Project Administrator to Contact Centre Team Leader: what carries over
Close fit
Skills you already use in Program or Project Administrator work
- CRM System Operationcore
- Escalation Managementcore
- Policy and Procedure Adherencecore
- Problem Solvingcore
- SLA and KPI Adherencecore
- Team Collaborationcore
- Time Management and Prioritisationcore
- Workflow Queue Managementcore
- Written Communicationcore
- Adaptability and Flexibility
- Microsoft Office Suite Proficiency
- Process Improvement Identification
- Reporting and Analytics
What Contact Centre Team Leader roles ask for that Program or Project Administrator roles do not
- Active Listeningcore
- Conflict Resolutioncore
- Quality Assurance Monitoringcore
- Verbal Communicationcore
- Feedback Collection and Actioning
- Inbound Call Management
What may close the gap
We could not find a government-listed qualification for this gap.
Published median pay (Jobs and Skills Australia)
- Program or Project Administrator
- A$2,130 a week
- Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
- Contact Centre Team Leader
- A$1,414 a week
- Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
Contact Centre Team Leader: Demand steady
Program or Project Administrator: Skills list: Changing Careers, written by Changing Careers and reviewed by a career coach.
Contact Centre Team Leader: Skills list: Changing Careers, written by Changing Careers and reviewed by a career coach.