Could you become a Credit or Loans Officer?
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Demand steady
What this job is
A Credit or Loans Officer assesses applications for personal loans, mortgages, business loans, and other credit facilities by evaluating applicants' financial status, credit history, and repayment capacity. They work within banks, credit unions, non-bank lenders, or finance brokerages in Australia, making lending decisions within delegated authority and ensuring compliance with responsible lending obligations under the National Consumer Credit Protection Act 2009. The role involves analysing financial documents, conducting affordability assessments, documenting loan conditions, and maintaining regular contact with borrowers throughout the loan lifecycle.
Pay
A$1,806 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Actuarial sciencecore
- Attention to Detailcore
- Basic Arithmetic and Numerical Accuracycore
- Confidentiality and Privacy Compliancecore
- CRM System Operationcore
- Customer Needs Assessmentcore
- Data Entry and Accuracycore
- Eligibility Assessmentcore
- Policy and Procedure Adherencecore
- Record Managementcore
- Regulatory and Legislative Awarenesscore
- Risk Identificationcore
- Verbal Communicationcore
- Verification and Authenticationcore
- Written Communicationcore
- Advise on financial matters
- Complaint Handling
- Microsoft Office Suite Proficiency
- Negotiation
- Objection Handling
- Policy Interpretation
- Report Writing
- Research and Analysis
- Time Management and Prioritisation