Could you become a Crowd Controller?
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What this job is
A Crowd Controller manages the movement and behaviour of large groups of people at venues, events, and public spaces in Australia, ensuring safety and compliance with relevant legislation. They monitor crowds, enforce access rules, respond to incidents, and communicate with event organisers and emergency services to maintain order and prevent incidents.
Pay
A$1,818 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Attention to Detailcore
- Check tickets at venue entrycore
- Conflict De-escalationcore
- Conflict Resolutioncore
- Cultural Awareness and Sensitivitycore
- Empathy and Emotional Intelligencecore
- Incident Reportingcore
- Multitaskingcore
- Policy and Procedure Adherencecore
- Problem Solvingcore
- Regulatory and Legislative Awarenesscore
- Risk Identificationcore
- Verbal Communicationcore
- Adaptability and Flexibility
- Check official documents
- Complaint Handling
- Escalation Management
- Professional Boundaries Maintenance
- Team Collaboration
- Time Management and Prioritisation
- Workload Self-Management
- Written Communication