Could you become a Customer Experience Analyst?
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Demand steady
What this job is
Customer Experience Analysts collect and interpret data about how customers interact with a product, service, or organisation. They look at feedback, surveys, complaints, and behavioural data to spot patterns. From those patterns, they build reports and recommendations that help businesses improve their processes. The role is not a frontline customer service position. It is an analytical and advisory role that sits behind the scenes, informing decisions made by marketing, operations, and product teams.
Pay
A$1,957 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Churn Risk Identificationcore
- CRM System Operationcore
- Customer Needs Assessmentcore
- Customer Success Planningcore
- Data Entry and Accuracycore
- Feedback Collection and Actioningcore
- Net Promoter Score (NPS) Analysiscore
- Problem Solvingcore
- Process Improvement Identificationcore
- Quality Assurance Monitoringcore
- Reporting and Analyticscore
- SLA and KPI Adherencecore
- Stakeholder Communicationcore
- Written Business Communicationcore
- Adaptability and Flexibility
- Advertising techniques
- Complaint Handling
- Continuous Learning and Upskilling
- Digital Literacy
- Empathy and Emotional Intelligence
- Microsoft Excel Data Management
- Power BI Reporting and Dashboards
- Process Documentation
- Verbal Communication