ICT Account Manager to Customer Success Manager: what carries over
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Skills you already use in ICT Account Manager work
- CRM System Managementcore
- Escalation Managementcore
- Feedback Collection and Actioningcore
- Goal Setting and Planningcore
- Negotiationcore
- Net Promoter Score (NPS) Analysiscore
- Process Improvement Identificationcore
- Reporting and Analyticscore
- SLA and KPI Adherencecore
- Stakeholder Communicationcore
- Upselling and Cross-Selling
- Verbal Communication
What Customer Success Manager roles ask for that ICT Account Manager roles do not
- Onboarding Supportcore
- Quality Assurance Monitoringcore
- Team Collaborationcore
- Complaint Handling
- Conflict De-escalation
- Multichannel Customer Support
- Power BI Reporting and Dashboards
- Process Documentation
- Regulatory and Legislative Awareness
- Report Writing
- Risk Identification
What may close the gap
We could not find a government-listed qualification for this gap.
Published median pay (Jobs and Skills Australia)
- ICT Account Manager
- A$2,003 a week
- Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
ICT Account Manager: Skills list: Changing Careers, built from the ESCO skills classification.
Customer Success Manager: Skills list: Changing Careers, built from the ESCO skills classification.