Which of these skills do you have? Tick the ones you have done. They count wherever you built them: this job, a past one, or outside work.
Active ListeningAttentively hearing and understanding spoken information from customers, colleagues, or clients to ensure accurate responses and outcomes. Core Case Note WritingRecording accurate, objective, and timely case notes that document client interactions, decisions, and progress toward goals. Core Confidentiality and Privacy ComplianceHandling sensitive personal and health information in accordance with the Australian Privacy Act and organisational confidentiality obligations. Core Cultural Awareness and SensitivityRecognising and respecting cultural differences to communicate inclusively and deliver services that are appropriate for diverse Australian communities. Core Disability Support CoordinationAssisting NDIS participants to connect with and coordinate appropriate support services aligned to their individual plan goals. Core Eligibility AssessmentDetermining whether individuals meet the criteria for services, funding, or support programs based on established guidelines and evidence. Core Empathy and Emotional IntelligenceRecognising and responding sensitively to the emotions and circumstances of others to build trust and deliver person-centred support. Core Inclusive PracticeApplying inclusive approaches in all interactions and service delivery to ensure equitable access and participation for people of all abilities and backgrounds. Core NDIS Plan NavigationInterpreting and explaining NDIS participant plans, funding categories, and support budgets to participants and their families. Core Participant or Client AdvocacyRepresenting and promoting the interests and rights of clients or participants within service systems to ensure equitable access and outcomes. Core Service Navigation and ReferralIdentifying appropriate internal or external services and facilitating referrals to connect clients with the support they need. Core Trauma-Informed CommunicationEngaging with clients or customers in a manner that acknowledges the potential impact of trauma and avoids re-traumatisation during interactions. Core Verbal CommunicationConveying information clearly and professionally in spoken interactions across phone, in-person, and virtual environments. Core Conflict De-escalationApplying verbal and non-verbal techniques to calm distressed or agitated customers and redirect conversations toward resolution. NDIS myplace Provider PortalNavigating the NDIS myplace provider portal to submit payment requests, view participant plans, and manage service bookings. Professional Boundaries MaintenanceMaintaining appropriate professional boundaries with clients, participants, and colleagues to uphold ethical standards and organisational integrity. Referral CoordinationIdentifying appropriate internal or external services and facilitating warm referrals to ensure continuity of care or support. Regulatory and Legislative AwarenessMaintaining working knowledge of relevant Australian legislation, regulations, and industry standards that govern service delivery and workplace conduct. Risk IdentificationRecognising potential risks to clients, operations, or compliance and flagging these for review or mitigation in a timely manner. Written CommunicationComposing clear, professional, and accurate written correspondence including emails, case notes, and reports in Australian workplace contexts.
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