Could you become an Emergency Services Officer?
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What this job is
An Emergency Services Officer responds to emergency calls and incidents across police, fire, ambulance, or disaster management services in Australia. They perform rapid assessment and intervention at scene, operate emergency communication systems, and coordinate with multi-agency responders to manage public safety. The role requires adherence to state and federal legislation, agency protocols, and Safe Work Australia standards in high-risk, time-critical environments.
Pay
A$2,473 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Conflict De-escalationcore
- Empathy and Emotional Intelligencecore
- Escalation Managementcore
- Inbound Call Handlingcore
- Incident Reportingcore
- Policy and Procedure Adherencecore
- Problem Solvingcore
- Risk Identificationcore
- Time Management and Prioritisationcore
- Trauma-Informed Communicationcore
- Verbal Communicationcore
- Workflow Prioritisationcore
- Adaptability and Flexibility
- Attention to Detail
- Cultural Awareness and Sensitivity
- Multitasking
- Record Management
- Regulatory and Legislative Awareness
- Report Writing
- Service Navigation and Referral
- Stakeholder Communication
- Written Communication