Could you become a Service Managers?
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Demand steady
What this job is
Service Managers nec oversee the delivery of services across diverse sectors including hospitality, retail, transport, facilities management, and customer service operations. They are responsible for managing teams, maintaining service standards, ensuring compliance with relevant regulations, and optimising operational efficiency to meet client or customer requirements. They work in Australian businesses ranging from small independent operations to large corporate entities.
Pay
A$2,115 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Conflict Resolutioncore
- Escalation Managementcore
- Goal Setting and Planningcore
- Policy and Procedure Adherencecore
- Problem Solvingcore
- Process Improvement Identificationcore
- Quality Assurance Monitoringcore
- Report Writingcore
- Risk Identificationcore
- Stakeholder Communicationcore
- Team Collaborationcore
- Time Management and Prioritisationcore
- Verbal Communicationcore
- Workflow Prioritisationcore
- Written Communicationcore
- Adaptability and Flexibility
- Feedback Collection and Actioning
- Incident Reporting
- Microsoft Office Suite Proficiency
- Negotiation
- Process Documentation
- Record Management
- Regulatory and Legislative Awareness
- Reporting and Analytics
- SLA and KPI Adherence