Which of these skills do you have? Tick the ones you have done. They count wherever you built them: this job, a past one, or outside work.
Appointment SchedulingCoordinating and booking appointments across multiple calendars using scheduling software while managing conflicts and priorities. Core Attention to DetailCarefully reviewing work, documents, and information to identify errors, inconsistencies, or omissions before finalising outputs. Core Confidentiality and Privacy ComplianceHandling sensitive personal and health information in accordance with the Australian Privacy Act and organisational confidentiality obligations. Core Data Entry and AccuracyInputting information into systems and databases with a high degree of accuracy and attention to detail to maintain data integrity. Core Email ManagementManaging high volumes of email correspondence efficiently, including triaging, responding, filing, and escalating as appropriate. Core Microsoft Office Suite ProficiencyOperating Microsoft Word, Excel, Outlook, and Teams to a competent level to support administrative and operational tasks. Core MultitaskingManaging multiple tasks or interactions simultaneously without compromising quality or accuracy of outputs. Core Record ManagementOrganising, maintaining, and retrieving physical and digital records in accordance with retention schedules and compliance requirements. Core Stakeholder CommunicationEngaging effectively with a range of internal and external stakeholders including clients, providers, and team members to share information and coordinate outcomes. Core Telephone EtiquetteDemonstrating professional and courteous conduct during telephone interactions, including appropriate greetings, tone, and call closure techniques. Core Time Management and PrioritisationOrganising daily tasks and workloads effectively to meet deadlines and service level targets in a fast-paced environment. Core Verbal CommunicationConveying information clearly and professionally in spoken interactions across phone, in-person, and virtual environments. Core Workload Self-ManagementIndependently managing personal task queues, deadlines, and responsibilities with minimal supervision to maintain productivity and quality. Core Written CommunicationComposing clear, professional, and accurate written correspondence including emails, case notes, and reports in Australian workplace contexts. Core Adaptability and FlexibilityAdjusting approaches, priorities, and behaviours in response to changing work demands, processes, or organisational requirements. Digital LiteracyUsing digital tools, software platforms, and online systems confidently and effectively to complete work tasks and communicate professionally. Electronic Document ManagementOrganising, storing, and retrieving digital documents using document management systems in compliance with records management policies. Invoicing and Billing AdministrationProcessing invoices, verifying billing details, and coordinating payment administration in accordance with financial procedures and funding guidelines. Microsoft Teams CollaborationUsing Microsoft Teams for internal communication, virtual meetings, file sharing, and team coordination in hybrid workplaces. Process DocumentationWriting clear and accurate standard operating procedures and process guides to support team consistency and training. Professional Boundaries MaintenanceMaintaining appropriate professional boundaries with clients, participants, and colleagues to uphold ethical standards and organisational integrity. Zoom Video ConferencingHosting and participating in virtual meetings, webinars, and client consultations using Zoom in remote or hybrid work settings.
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