Could you become a Gaming Supervisor?
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What this job is
A Gaming Supervisor oversees gaming floor operations in licensed venues such as clubs and hotels, ensuring compliance with state gambling regulations and responsible gambling obligations. They monitor Electronic Gaming Machine (EGM) activity, manage staff and patron behaviour, and implement loss-minimisation strategies in accordance with local Liquor & Gaming licensing authorities. The role involves real-time problem-solving, incident management, and enforcement of venue policies to maintain a safe, compliant gaming environment.
Pay
A$1,539 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Attention to Detailcore
- Casino game rulescore
- Casino policiescore
- Complaint Handlingcore
- Conflict De-escalationcore
- Conflict Resolutioncore
- Escalation Managementcore
- Incident Reportingcore
- Multitaskingcore
- Policy and Procedure Adherencecore
- Problem Solvingcore
- Quality Assurance Monitoringcore
- Regulatory and Legislative Awarenesscore
- Risk Identificationcore
- Team Collaborationcore
- Verbal Communicationcore
- Apply conflict management
- Basic Arithmetic and Numerical Accuracy
- Cultural Awareness and Sensitivity
- Customer Complaint Resolution
- Empathy and Emotional Intelligence
- Record Management
- Report Writing
- Rostering and Scheduling Support
- Verification and Authentication
- Workload Self-Management