Could you become a Hosted Accommodation Operator?
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Demand steady
What this job is
A Hosted Accommodation Operator manages short-term rental properties (holiday homes, apartments, or rooms) across platforms such as Airbnb, Booking.com, or local tourism websites. They handle guest communications, property maintenance coordination, cleaning schedules, and financial reconciliation whilst ensuring compliance with local council planning permits, council rating requirements, and state-based short-term rental legislation. The role involves maximising occupancy rates and guest satisfaction whilst managing operational costs.
Pay
A$1,923 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Adaptability and Flexibilitycore
- Assist at check-incore
- Attention to Detailcore
- Complaint Handlingcore
- Cultural Awareness and Sensitivitycore
- Customer Needs Assessmentcore
- Customer servicecore
- Empathy and Emotional Intelligencecore
- Food hygiene rulescore
- Guarantee customer satisfactioncore
- Hotel operationscore
- Identify customer's needscore
- Invoicing and Accounts Receivablecore
- Multitaskingcore
- Oversee guest laundry servicecore
- Problem Solvingcore
- Record Managementcore
- Regulatory and Legislative Awarenesscore
- Support local tourismcore
- Time Management and Prioritisationcore
- Verbal Communicationcore
- Written Communicationcore
- Basic Arithmetic and Numerical Accuracy
- Conflict Resolution
- Digital Literacy
- Email Management
- Feedback Collection and Actioning
- Forecast occupancy demand
- Greet guests
- Handle customer complaints
- Incident Reporting
- Maintain customer records
- Maintain customer service
- Manage budgets
- Manage hospitality revenue
- Manage the customer experience
- Measure customer feedback
- Monitor financial accounts
- MYOB Business Software
- Process booking
- Process reservations
- Risk Identification
- Rostering and Scheduling Support
- Supplier Communication