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What this job is
An ICT Account Manager manages the relationship between an organisation and its information technology service provider or client base, ensuring service delivery meets contractual obligations and business needs. They act as the primary point of contact for resolving service issues, negotiating renewals, and identifying opportunities to expand or upgrade technology solutions. This role sits at the intersection of technical understanding and client relationship management, requiring both fluency in IT concepts and commercial acumen.
Pay
A$2,003 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Churn Risk Identificationcore
- CRM System Managementcore
- Customer Needs Assessmentcore
- Customer Success Planningcore
- Escalation Managementcore
- Negotiationcore
- Objection Handlingcore
- Problem Solvingcore
- Reporting and Analyticscore
- SLA and KPI Adherencecore
- Stakeholder Communicationcore
- Upselling and Cross-Sellingcore
- Verbal Communicationcore
- Written Communicationcore
- Feedback Collection and Actioning
- Goal Setting and Planning
- Invoicing and Accounts Receivable
- Microsoft Office Suite Proficiency
- Net Promoter Score (NPS) Analysis
- Outbound Customer Contact
- Process Improvement Identification
- Salesforce CRM Navigation
- Service Agreement Administration
- Time Management and Prioritisation