Could you become an Insurance Agent?
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Demand falling
What this job is
An insurance agent identifies client needs and recommends appropriate insurance products across categories such as general, life, income protection, and disability insurance. They prepare quotations, process applications, manage client relationships, and liaise with insurers to ensure policies meet regulatory and client requirements. Operating in a competitive sales environment, they build client portfolios and manage renewals while maintaining compliance with ASIC's financial adviser obligations and Australian Securities and Investments Commission conduct rules.
Pay
A$1,559 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Actuarial sciencecore
- Attention to Detailcore
- Calculate insurance ratecore
- Claims procedurescore
- CRM System Operationcore
- Customer Needs Assessmentcore
- Empathy and Emotional Intelligencecore
- Inbound Call Handlingcore
- Negotiationcore
- Objection Handlingcore
- Outbound Customer Contactcore
- Policy Interpretationcore
- Regulatory and Legislative Awarenesscore
- Risk Identificationcore
- Upselling and Cross-Sellingcore
- Verbal Communicationcore
- Written Communicationcore
- Claims Processing
- Confidentiality and Privacy Compliance
- Customer Complaint Resolution
- Data Entry and Accuracy
- Onboarding New Clients
- SLA and KPI Adherence
- Telephone Etiquette
- Time Management and Prioritisation