Could you become an Insurance Investigator?
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What this job is
An insurance investigator examines claims made against insurance policies. The core task is gathering evidence to establish whether a claim is genuine, exaggerated, or fraudulent. This could involve reviewing medical records, interviewing claimants and witnesses, visiting accident sites, analysing financial documents, and preparing written reports for insurers or legal teams. The role sits inside the broader insurance industry and may involve close contact with legal counsel, loss adjusters, and law enforcement.
Pay
A$1,995 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Actuarial sciencecore
- Attention to Detailcore
- Case Note Documentationcore
- Claims procedurescore
- Claims Processingcore
- Classify insurance claimscore
- Confidentiality and Privacy Compliancecore
- Negotiationcore
- Policy Interpretationcore
- Problem Solvingcore
- Regulatory and Legislative Awarenesscore
- Report Writingcore
- Research and Analysiscore
- Risk Identificationcore
- Verbal Communicationcore
- Verification and Authenticationcore
- Written Communicationcore
- Advise on property value
- Conflict De-escalation
- Electronic Document Management
- Eligibility Assessment
- Incident Reporting
- Microsoft Office Suite Proficiency
- Policy and Procedure Adherence
- Record Management
- Stakeholder Communication
- Time Management and Prioritisation