Could you become a Medical Receptionist?
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Demand steady
What this job is
A medical receptionist keeps a healthcare practice running smoothly from the front desk. The core work involves booking and confirming patient appointments, managing incoming calls, processing billing and Medicare claims, maintaining patient records, and directing people to the right clinician or service. The role sits at the intersection of customer service and health administration. You are often the person who sets the tone for a patient's experience, so clear communication and discretion matter a great deal.
Pay
A$1,229 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Appointment Schedulingcore
- Attention to Detailcore
- Confidentiality and Privacy Compliancecore
- Customer Needs Assessmentcore
- Data Entry and Accuracycore
- Empathy and Emotional Intelligencecore
- Health Record Administrationcore
- Health Terminology Literacycore
- HICAPS and Medicare Claiming Systemscore
- Multitaskingcore
- Telephone Etiquettecore
- Verbal Communicationcore
- Email Management
- Invoicing and Billing Administration
- Policy and Procedure Adherence
- Practice Management Software (e.g., Best Practice, MedicalDirector)
- Record Management
- Telephone Triage
- Time Management and Prioritisation
- Written Communication