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Demand steady
What this job is
A medical receptionist keeps a healthcare practice running smoothly from the front desk. The core work involves booking and confirming patient appointments, managing incoming calls, processing billing and Medicare claims, maintaining patient records, and directing people to the right clinician or service. The role sits at the intersection of customer service and health administration. You are often the person who sets the tone for a patient's experience, so clear communication and discretion matter a great deal.
Pay
A$1,229 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
Active Listeningcore
Appointment Schedulingcore
Attention to Detailcore
Confidentiality and Privacy Compliancecore
Customer Needs Assessmentcore
Data Entry and Accuracycore
Empathy and Emotional Intelligencecore
Health Record Administrationcore
Health Terminology Literacycore
HICAPS and Medicare Claiming Systemscore
Multitaskingcore
Telephone Etiquettecore
Verbal Communicationcore
Email Management
Invoicing and Billing Administration
Policy and Procedure Adherence
Practice Management Software (e.g., Best Practice, MedicalDirector)