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What this job is

An NDIS Plan Manager acts as a financial intermediary for people with disability who are funded through the National Disability Insurance Scheme. The core work involves receiving invoices from service providers, checking them against a participant's approved plan, processing payments through the NDIS portal, and reporting back to the participant on how their funds are tracking. The role is not the same as a support coordinator, who focuses on connecting participants to services. A plan manager focuses on the money: budgets, claims, receipts, and compliance with NDIS rules. Most plan managers work for registered plan management organisations, though some operate as sole traders.

Pay

A$1,442 a week

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

What this role asks for

  • Attention to Detailcore
  • Case Note Writingcore
  • Claims Processingcore
  • Confidentiality and Privacy Compliancecore
  • Disability Awareness and Inclusioncore
  • Eligibility Assessmentcore
  • Empathy and Emotional Intelligencecore
  • Funding Claim Submissioncore
  • Invoicing and Accounts Receivablecore
  • NDIS myplace Provider Portalcore
  • NDIS Plan Navigationcore
  • Participant or Client Advocacycore
  • PRODA Portal Access and Managementcore
  • Referral Coordinationcore
  • Regulatory and Legislative Awarenesscore
  • Service Agreement Administrationcore
  • Stakeholder Communicationcore
  • Data Entry and Verification
  • Interpreter and Accessibility Coordination
  • Microsoft Excel Data Management
  • Time Management and Prioritisation
  • Trauma-Informed Communication
  • Verbal Communication
  • Written Communication

Read the full role profile