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Attention to DetailCarefully reviewing work, documents, and information to identify errors, inconsistencies, or omissions before finalising outputs. Core Case Note WritingRecording accurate, objective, and timely case notes that document client interactions, decisions, and progress toward goals. Core Confidentiality and Privacy ComplianceHandling sensitive personal and health information in accordance with the Australian Privacy Act and organisational confidentiality obligations. Core Disability Awareness and InclusionApplying person-centred and inclusive communication practices when working with people living with disability or chronic health conditions. Core Empathy and Emotional IntelligenceRecognising and responding sensitively to the emotions and circumstances of others to build trust and deliver person-centred support. Core NDIS Plan NavigationInterpreting and explaining NDIS participant plans, funding categories, and support budgets to participants and their families. Core Regulatory and Legislative AwarenessMaintaining working knowledge of relevant Australian legislation, regulations, and industry standards that govern service delivery and workplace conduct. Core Service Agreement AdministrationPreparing, reviewing, and managing service agreements between providers and clients to ensure mutual obligations are documented. Core Stakeholder CommunicationEngaging effectively with a range of internal and external stakeholders including clients, providers, and team members to share information and coordinate outcomes. Core Written CommunicationComposing clear, professional, and accurate written correspondence including emails, case notes, and reports in Australian workplace contexts. Core Data Entry and VerificationAccurately inputting and cross-checking information into databases or systems to maintain data integrity and compliance. Interpreter and Accessibility CoordinationArranging language interpreters or accessibility supports to ensure equitable service delivery for culturally and linguistically diverse clients. Microsoft Excel Data ManagementCreating and maintaining spreadsheets using formulas, filters, and pivot tables to track operational data and reporting. NDIS myplace Provider PortalNavigating the NDIS myplace provider portal to submit payment requests, view participant plans, and manage service bookings. Participant or Client AdvocacyRepresenting and promoting the interests and rights of clients or participants within service systems to ensure equitable access and outcomes. PRODA Portal Access and ManagementUsing the Australian Government's PRODA system to authenticate identity and access Medicare, NDIS, and Services Australia portals. Referral CoordinationIdentifying appropriate internal or external services and facilitating warm referrals to ensure continuity of care or support. Time Management and PrioritisationOrganising daily tasks and workloads effectively to meet deadlines and service level targets in a fast-paced environment. Trauma-Informed CommunicationEngaging with clients or customers in a manner that acknowledges the potential impact of trauma and avoids re-traumatisation during interactions. Verbal CommunicationConveying information clearly and professionally in spoken interactions across phone, in-person, and virtual environments.
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