Could you become a Patient Services Assistant?
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Demand steady
What this job is
A patient services assistant works in a hospital, helping nursing staff keep wards running smoothly. They keep wards and patient areas clean and tidy, help lift, turn and move patients, and transport patients in wheelchairs or on beds between wards and departments. They may also deliver meals and supplies and give practical support to patients. It is a hands-on support role that works under the direction of nurses and ward managers.
Pay
A$1,612 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Accept own accountabilitycore
- Active Listeningcore
- Adapt to emergency care environmentcore
- Appointment Schedulingcore
- Confidentiality and Privacy Compliancecore
- Data Entry and Accuracycore
- Empathy and Emotional Intelligencecore
- Health Record Administrationcore
- Health Terminology Literacycore
- Inbound Call Handlingcore
- Policy and Procedure Adherencecore
- Team Collaborationcore
- Telephone Etiquettecore
- Time Management and Prioritisationcore
- Verbal Communicationcore
- Adaptability and Flexibility
- Adhere to organisational guidelines
- Complaint Handling
- Cultural Awareness and Sensitivity
- HICAPS and Medicare Claiming Systems
- Incident Reporting
- Multitasking
- Practice Management Software (e.g., Best Practice, MedicalDirector)
- Professional Boundaries Maintenance
- Referral Coordination