Service Managers to Program or Project Administrator: what carries over
Close fit
Skills you already use in Service Managers work
- Escalation Managementcore
- Policy and Procedure Adherencecore
- Problem Solvingcore
- Process Documentationcore
- Record Managementcore
- Regulatory and Legislative Awarenesscore
- SLA and KPI Adherencecore
- Stakeholder Communicationcore
- Team Collaborationcore
- Time Management and Prioritisationcore
- Workflow Prioritisationcore
- Written Communicationcore
- Adaptability and Flexibility
- Incident Reporting
- Microsoft Office Suite Proficiency
- Process Improvement Identification
- Reporting and Analytics
What Program or Project Administrator roles ask for that Service Managers roles do not
- Appointment Schedulingcore
- Confidentiality and Privacy Compliancecore
- Data Entry and Accuracycore
- Multitaskingcore
- CRM System Operation
- Email Management
- Rostering and Scheduling Support
- Workflow Queue Management
What may close the gap
These government-listed qualifications may help close the gap.
- Advanced Diploma of Government (PSP60122)
- Certificate IV in Project Management Practice (BSB40920)
- Diploma of Project Management (BSB50820)
Source: Jobs and Skills Australia, Training Occupation Pathways dataset, March 2026, version 1.0
Published median pay (Jobs and Skills Australia)
- Service Managers
- A$2,115 a week
- Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
- Program or Project Administrator
- A$2,130 a week
- Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
Program or Project Administrator: Demand steady
Service Managers: Skills list: Changing Careers, built from the ESCO skills classification.
Program or Project Administrator: Skills list: Changing Careers, written by Changing Careers and reviewed by a career coach.