Could you become a Railways Assistant?
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What this job is
A railways assistant helps run a railway station and look after the people using it. The work includes selling tickets, answering questions about train times and services, and helping passengers who use a wheelchair or travel with prams or heavy luggage. Railways assistants also help monitor ticket barriers, keep platforms, waiting areas and toilets clean, and report safety hazards or maintenance problems. Guards and conductors who work on board trains sit in a separate ABS occupation.
Pay
A$1,276 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Adaptability and Flexibilitycore
- Attention to Detailcore
- Complaint Handlingcore
- Conflict De-escalationcore
- Customer Needs Assessmentcore
- Incident Reportingcore
- Policy and Procedure Adherencecore
- Regulatory and Legislative Awarenesscore
- Risk Identificationcore
- Team Collaborationcore
- Time Management and Prioritisationcore
- Verbal Communicationcore
- Basic Arithmetic and Numerical Accuracy
- Cultural Awareness and Sensitivity
- Data Entry and Accuracy
- Empathy and Emotional Intelligence
- Multitasking
- Problem Solving
- Record Management
- Written Communication