Could you become a Refuge Worker?
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What this job is
A Refuge Worker provides direct support and crisis assistance to people experiencing homelessness, domestic violence, or other personal crises in residential refuge settings. They deliver immediate practical care, emotional support, and connection to longer-term services while maintaining safe and inclusive shelter environments. The role operates within the context of Australian homelessness and family violence frameworks, including liaison with state-based housing and community services agencies.
Pay
A$1,708 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Accept own accountabilitycore
- Active Listeningcore
- Case Note Documentationcore
- Confidentiality and Privacy Compliancecore
- Conflict De-escalationcore
- Cultural Awareness and Sensitivitycore
- Empathy and Emotional Intelligencecore
- Incident Reportingcore
- Inclusive Practicecore
- Participant or Client Advocacycore
- Professional Boundaries Maintenancecore
- Risk Identificationcore
- Service Navigation and Referralcore
- Trauma-Informed Communicationcore
- Verbal Communicationcore
- Adaptability and Flexibility
- Adhere to organisational guidelines
- Conflict Resolution
- Interpreter and Accessibility Coordination
- Policy and Procedure Adherence
- Referral Coordination
- Regulatory and Legislative Awareness
- Team Collaboration
- Workload Self-Management
- Written Communication