Could you become a Retail Supervisor?
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Demand steady
What this job is
A retail supervisor manages daily operations of a retail store or department, overseeing staff performance, stock management, and customer service delivery. They work on the sales floor and in back-office environments, balancing operational efficiency with revenue targets and compliance obligations. They report to store managers and take responsibility for achieving KPIs, staff rostering, and ensuring the store meets health, safety, and trading standards.
Pay
A$1,267 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Apply company policiescore
- Apply health and safety standardscore
- Complaint Handlingcore
- Conflict Resolutioncore
- Control of expensescore
- Customer Needs Assessmentcore
- Escalation Managementcore
- Health, safety and hygiene legislationcore
- Inventory Trackingcore
- Maintain transaction's reportscore
- Manage budgetscore
- Manage inventorycore
- Manage staffcore
- Manage theft preventioncore
- Monitor check-out pointcore
- Monitor customer servicecore
- Multitaskingcore
- Onboarding Supportcore
- Policy and Procedure Adherencecore
- Problem Solvingcore
- Quality Assurance Monitoringcore
- Rostering and Scheduling Supportcore
- Stock Counting and Stocktakecore
- Supervise store opening and closing procedurescore
- Team Collaborationcore
- Time Management and Prioritisationcore
- Train employeescore
- Verbal Communicationcore
- Accounting techniques
- Active Listening
- Adaptability and Flexibility
- Analyse consumer buying trends
- Award Interpretation
- Basic Arithmetic and Numerical Accuracy
- Cultural Awareness and Sensitivity
- Feedback Collection and Actioning
- Incident Reporting
- Monitor proper product handling
- Operate cash register
- Oversee promotional sales prices
- Process Improvement Identification
- Upselling and Cross-Selling