Could you become a Travel Agency Manager?
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Demand steady
What this job is
A Travel Agency Manager oversees the day-to-day operations of a travel agency, managing staff, customer service delivery, and business performance. They coordinate travel bookings, manage supplier relationships with airlines and accommodation providers, and ensure compliance with consumer protection laws and industry standards. The role combines operational leadership with commercial acumen to grow revenue and maintain service quality in a competitive travel market.
Pay
A$1,620 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Complaint Handlingcore
- CRM System Managementcore
- Customer Complaint Resolutioncore
- Customer Needs Assessmentcore
- Goal Setting and Planningcore
- Invoicing and Billing Administrationcore
- Negotiationcore
- Process Improvement Identificationcore
- Reporting and Analyticscore
- Risk Identificationcore
- Supplier Communicationcore
- Team Collaborationcore
- Upselling and Cross-Sellingcore
- Verbal Communicationcore
- Written Communicationcore
- Appointment Scheduling
- Conflict Resolution
- Cultural Awareness and Sensitivity
- Digital Literacy
- Feedback Collection and Actioning
- Microsoft Office Suite Proficiency
- Onboarding New Clients
- Regulatory and Legislative Awareness
- Research and Analysis
- Workload Self-Management