What AGL Energy told shareholders about AI and its workforce.
ASX: AGL. Status: Read. Period: year ended 30 June 2026.
Mentions AI: Yes. Ties AI to efficiency: As one lever, or an aim. Number for AI doing customer or operations work: around half. Number of people trained in or using AI: None found in the documents listed. Workforce reduction in the same period: None found in the documents listed. Connects AI to the workforce reduction: Did not connect them.
What it said
- Mentions AI
Yes
As AI continues to transform the way we work, we’re also equipping our people for the future through our Data & AI Academy and by providing access to the latest generative AI tools, including the rollout of Microsoft 365 Copilot licences to all employees.
Appendix 4E and 2026 Annual Report, PDF page 9 - Ties AI to efficiency
As one lever, or an aim
We are highly focused on opportunities for improved efficiency and are investing in AI and other technology to support our customers and mitigate costs of doing business.
Appendix 4E and 2026 Annual Report, PDF page 9 Foundational pillars supporting this strategy comprise embracing ESG, developing a future-fit workforce, and leveraging technology, digitisation, and AI to enhance customer experience and operational efficiency.
Appendix 4E and 2026 Annual Report, PDF page 19 - Number for AI doing customer or operations work
around half
Our AI assistant is now resolving around half of all customer energy chats, delivering faster, more consistent support for customers while allowing our service teams to focus on more complex customer needs.
Appendix 4E and 2026 Annual Report, PDF page 45 - Number of people trained in or using AI
None found in the documents listed
None found in the documents listed.
- Workforce reduction in the same period
None found in the documents listed
None found in the documents listed.
- Connects AI to the workforce reduction
Did not connect them
None found in the documents listed.
Documents read
Appendix 4E and 2026 Annual Report. Annual report, lodged 12 August 2026, 271 pages.
AI terms found: 23. Not counted (job titles and team names): 1. Counted: 22.
2026 AGM Addresses. AGM address, lodged 1 October 2026, 7 pages.
AI terms found: 0. Not counted (job titles and team names): 0. Counted: 0.
FY26 Results Presentation. Results presentation, lodged 12 August 2026, 44 pages.
AI terms found: 4. Not counted (job titles and team names): 0. Counted: 4.
Coded on 25 October 2026.
Corrections, citation and licence
If a company shows us, with its own published document, that we have quoted or coded it wrongly, we fix it within two business days and note the change on its page. Send a correction.
Cite as
Changing Careers, AI in the annual report: what the ASX 200 told shareholders about AI and their workforce, 5 November 2026, https://changingcareers.com.au/ai-in-the-annual-report. CC BY 4.0.
Our coding (every column of both CSVs except the quote) is free to reuse under CC BY 4.0. Quotes are the companies' own words, reproduced with their source for reporting and review, and are not ours to licence. CC BY 4.0
Coding by Changing Careers from each company's own annual report, results documents and AGM addresses, as lodged with the ASX. Quotes are the companies' words.
Last updated 5 November 2026.