What Chorus told shareholders about AI and its workforce.
ASX: CNU. Status: Read. Period: year ended 30 June 2026.
Mentions AI: Yes. Ties AI to efficiency: Plainly. Number for AI doing customer or operations work: None found in the documents listed. Number of people trained in or using AI: over 80%. Workforce reduction in the same period: None found in the documents listed. Connects AI to the workforce reduction: Did not connect them.
What it said
- Mentions AI
Yes
He said that based on global trends the company expected artificial intelligence and data centre growth to create the next wave of digital connectivity demand, reinforcing the importance of New Zealand’s fibre infrastructure.
Chorus FY26 full year results, PDF page 2 - Ties AI to efficiency
Plainly
In addition, improved productivity for Chorus call centre agents through the use of AI during and after customer interactions and interactive internal policy agents significantly speeding up data and information search and retrieval, reducing the need for expert questions and intervention.
Chorus FY26 full year results, PDF page 62 - Number for AI doing customer or operations work
None found in the documents listed
None found in the documents listed.
- Number of people trained in or using AI
over 80%
A recent survey reported that over 80% of Chorus staff are utilising AI for work related tasks.
Chorus FY26 full year results, PDF page 62 - Workforce reduction in the same period
None found in the documents listed
None found in the documents listed.
- Connects AI to the workforce reduction
Did not connect them
None found in the documents listed.
Documents read
Chorus FY26 full year results. Annual report, lodged 24 August 2026, 196 pages.
AI terms found: 76. Not counted (job titles and team names): 0. Counted: 76.
Coded on 25 October 2026.
Corrections, citation and licence
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Cite as
Changing Careers, AI in the annual report: what the ASX 200 told shareholders about AI and their workforce, 5 November 2026, https://changingcareers.com.au/ai-in-the-annual-report. CC BY 4.0.
Our coding (every column of both CSVs except the quote) is free to reuse under CC BY 4.0. Quotes are the companies' own words, reproduced with their source for reporting and review, and are not ours to licence. CC BY 4.0
Coding by Changing Careers from each company's own annual report, results documents and AGM addresses, as lodged with the ASX. Quotes are the companies' words.
Last updated 5 November 2026.