What Commonwealth Bank of Australia told shareholders about AI and its workforce.
ASX: CBA. Status: Read. Period: year ended 30 June 2026.
Mentions AI: Yes. Ties AI to efficiency: Plainly. Number for AI doing customer or operations work: None found in the documents listed. Number of people trained in or using AI: 21,500. Workforce reduction in the same period: None found in the documents listed. Connects AI to the workforce reduction: Did not connect them.
What it said
- Mentions AI
Yes
Continuing to invest in technology and artificial intelligence (AI) to modernise our platforms, simplify processes and improve reliability remains a priority.
2026 Annual Report, PDF page 4 - Ties AI to efficiency
Plainly
More than 7,800 engineers are enabled with generative AI (GenAI) tools and coding assistants, boosting productivity and speed, allowing us to get more done.
2026 Annual Report, PDF page 23 During the year, we expanded the use of AI and automation across our cyber operations, including deploying AI‑powered agents to help detect and respond to threats faster. These capabilities improved the efficiency of our cyber defence activities by approximately 54% and accelerated our response to emerging threats from hours to minutes.
2026 Annual Report, PDF page 25 - Number for AI doing customer or operations work
None found in the documents listed
None found in the documents listed.
- Number of people trained in or using AI
21,500
With over 80% of CBA employees now using AI each week and more than 21,500 of our people having completed AI learning, we are building AI confidence and capability across the organisation.
2026 Annual Report, PDF page 36 - Workforce reduction in the same period
None found in the documents listed
None found in the documents listed.
- Connects AI to the workforce reduction
Did not connect them
None found in the documents listed.
Documents read
2026 Annual Report. Annual report, lodged 12 August 2026, 412 pages.
AI terms found: 197. Not counted (job titles and team names): 0. Counted: 197.
2026 Annual General Meeting Results. AGM address, lodged 14 October 2026, 3 pages.
AI terms found: 0. Not counted (job titles and team names): 0. Counted: 0.
2026 Annual General Meeting - CEO's Address. AGM address, lodged 14 October 2026, 5 pages.
AI terms found: 15. Not counted (job titles and team names): 0. Counted: 15.
2026 Annual General Meeting - Chair's Address. AGM address, lodged 14 October 2026, 6 pages.
AI terms found: 9. Not counted (job titles and team names): 0. Counted: 9.
2026 Full Year Results Presentation. Results presentation, lodged 12 August 2026, 139 pages.
AI terms found: 77. Not counted (job titles and team names): 3. Counted: 74.
Coded on 25 October 2026.
Corrections, citation and licence
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Cite as
Changing Careers, AI in the annual report: what the ASX 200 told shareholders about AI and their workforce, 5 November 2026, https://changingcareers.com.au/ai-in-the-annual-report. CC BY 4.0.
Our coding (every column of both CSVs except the quote) is free to reuse under CC BY 4.0. Quotes are the companies' own words, reproduced with their source for reporting and review, and are not ours to licence. CC BY 4.0
Coding by Changing Careers from each company's own annual report, results documents and AGM addresses, as lodged with the ASX. Quotes are the companies' words.
Last updated 5 November 2026.