What Flight Centre Travel Group told shareholders about AI and its workforce.
ASX: FLT. Status: Read. Period: year ended 30 June 2026.
Mentions AI: Yes. Ties AI to efficiency: As one lever, or an aim. Number for AI doing customer or operations work: None found in the documents listed. Number of people trained in or using AI: None found in the documents listed. Workforce reduction in the same period: None found in the documents listed. Connects AI to the workforce reduction: Did not connect them.
What it said
- Mentions AI
Yes
While FLT does not have a dedicated internal audit function, regions have risk functions responsible for monitoring and helping to manage risks, along with dedicated specialists for risk categories including information security, cyber, privacy, financial crime, AI governance, and sustainability.
Appendix 4E and FY26 Annual Report, PDF page 14 - Ties AI to efficiency
As one lever, or an aim
Using AI to enhance the customer experience, boost productivity and grow revenue
Appendix 4E and FY26 Annual Report, PDF page 9 - Number for AI doing customer or operations work
None found in the documents listed
None found in the documents listed.
- Number of people trained in or using AI
None found in the documents listed
None found in the documents listed.
- Workforce reduction in the same period
None found in the documents listed
None found in the documents listed.
- Connects AI to the workforce reduction
Did not connect them
None found in the documents listed.
Documents read
Appendix 4E and FY26 Annual Report. Annual report, lodged 26 August 2026, 162 pages.
AI terms found: 31. Not counted (job titles and team names): 0. Counted: 31.
FY26 Full Year Results Presentation. Results presentation, lodged 26 August 2026, 46 pages.
AI terms found: 25. Not counted (job titles and team names): 0. Counted: 25.
Coded on 25 October 2026.
Corrections, citation and licence
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Cite as
Changing Careers, AI in the annual report: what the ASX 200 told shareholders about AI and their workforce, 5 November 2026, https://changingcareers.com.au/ai-in-the-annual-report. CC BY 4.0.
Our coding (every column of both CSVs except the quote) is free to reuse under CC BY 4.0. Quotes are the companies' own words, reproduced with their source for reporting and review, and are not ours to licence. CC BY 4.0
Coding by Changing Careers from each company's own annual report, results documents and AGM addresses, as lodged with the ASX. Quotes are the companies' words.
Last updated 5 November 2026.