What Insurance Australia Group told shareholders about AI and its workforce.
ASX: IAG. Status: Read. Period: year ended 30 June 2026.
Mentions AI: Yes. Ties AI to efficiency: As one lever, or an aim. Number for AI doing customer or operations work: 50%. Number of people trained in or using AI: More than 60%. Workforce reduction in the same period: None found in the documents listed. Connects AI to the workforce reduction: Did not connect them.
What it said
- Mentions AI
Yes
AI is central to this transformation.
IAG FY26 Appendix 4E and Annual Report, PDF page 7 - Ties AI to efficiency
As one lever, or an aim
Increased investments in technology, data, artificial intelligence and simplification, delivering material benefits in annual claims and expenses.
IAG FY26 Appendix 4E and Annual Report, PDF page 98 Process optimisation supported by AI uplifting efficiency and CX
IAG FY26 Results Presentation, PDF page 11 - Number for AI doing customer or operations work
50%
Since going live at the end of March, the ReClaim Motor Lodgement AI Agent has expanded automated claims lodgement, with 98% of claims received by email now in scope for auto-lodgement and around 50% of eligible claims successfully lodged by AI.
IAG FY26 Appendix 4E and Annual Report, PDF page 19 - Number of people trained in or using AI
More than 60%
More than 60% of our people now use AI regularly to support innovation and efficiency.
IAG FY26 Appendix 4E and Annual Report, PDF page 7 - Workforce reduction in the same period
None found in the documents listed
None found in the documents listed.
- Connects AI to the workforce reduction
Did not connect them
None found in the documents listed.
Documents read
IAG FY26 Appendix 4E and Annual Report. Annual report, lodged 13 August 2026, 206 pages.
AI terms found: 63. Not counted (job titles and team names): 0. Counted: 63.
2026 AGM Addresses. AGM address, lodged 22 October 2026, 21 pages.
AI terms found: 17. Not counted (job titles and team names): 0. Counted: 17.
IAG FY26 Results Presentation. Results presentation, lodged 13 August 2026, 40 pages.
AI terms found: 6. Not counted (job titles and team names): 0. Counted: 6.
Coded on 25 October 2026.
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Cite as
Changing Careers, AI in the annual report: what the ASX 200 told shareholders about AI and their workforce, 5 November 2026, https://changingcareers.com.au/ai-in-the-annual-report. CC BY 4.0.
Our coding (every column of both CSVs except the quote) is free to reuse under CC BY 4.0. Quotes are the companies' own words, reproduced with their source for reporting and review, and are not ours to licence. CC BY 4.0
Coding by Changing Careers from each company's own annual report, results documents and AGM addresses, as lodged with the ASX. Quotes are the companies' words.
Last updated 5 November 2026.