What Telstra Group told shareholders about AI and its workforce.

ASX: TLS. Status: Read. Period: year ended 30 June 2026.

Telstra Group reported redundancy costs of $206 million. It also reported that AI is making the business more efficient. It connected them in its own words, quoted below.

What it said

Mentions AI: Yes
Our reporting suite Responsible use of artificial intelligence Some of this content was created with the support of AI.
TLS FY26 Financial Results and Annual Report, PDF page 6
Ties AI to efficiency: Plainly
This focus on skills, tools and confidence is especially important as our business continues to evolve and technologies including AI lift our efficiency.
TLS FY26 Financial Results and Annual Report, PDF page 17
Number for AI doing customer or operations work: 34 per cent
Customers increasingly chose digital self service for common needs such as billing, order tracking and fixing connection issues, and in March 2026 we scaled our first customer facing AI Assistant across our MyTelstra app. Since then, it has handled 34 per cent of total enquiries, and customer satisfaction scores for the experience have increased by around 20 per cent.
TLS FY26 Financial Results and Annual Report, PDF page 15
Number of people trained in or using AI: More than three-quarters
This includes AI fluency for everyone across Telstra, dedicated learning pathways through our expanded Data & AI Academy and practical AI tools our people can use in their everyday work. More than three-quarters of our people are now using these tools regularly in their roles.
TLS FY26 Financial Results and Annual Report, PDF page 12
Workforce reduction in the same period: $206 million
We also spent around $206 million in FY26 in redundancy.
Telstra Full Year Results Transcript, PDF page 12
Connects AI to the workforce reduction: Yes
This focus on skills, tools and confidence is especially important as our business continues to evolve and technologies including AI lift our efficiency. Over time, our workforce is likely to be smaller in 2030 than it is today, and we are focused on supporting our people through this period of change.
TLS FY26 Financial Results and Annual Report, PDF page 17

Documents read

TLS FY26 Financial Results and Annual Report. Annual report, lodged 13 August 2026, 223 pages.
AI terms found: 74. Not counted (job titles and team names): 2. Counted: 72.
Chair & CEO Address to Shareholders. AGM address, lodged 13 October 2026, 22 pages.
AI terms found: 31. Not counted (job titles and team names): 0. Counted: 31.
Telstra Full Year Results Transcript. Results call transcript, lodged 14 August 2026, 39 pages.
AI terms found: 67. Not counted (job titles and team names): 1. Counted: 66.

Coded on 25 October 2026.

Corrections, citation and licence

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Cite as

Changing Careers, AI in the annual report: what the ASX 200 told shareholders about AI and their workforce, 5 November 2026, https://changingcareers.com.au/ai-in-the-annual-report. CC BY 4.0.

Our coding (every column of both CSVs except the quote) is free to reuse under CC BY 4.0. Quotes are the companies' own words, reproduced with their source for reporting and review, and are not ours to licence. CC BY 4.0

Coding by Changing Careers from each company's own annual report, results documents and AGM addresses, as lodged with the ASX. Quotes are the companies' words.

Last updated 5 November 2026.