What The Lottery Corporation told shareholders about AI and its workforce.
ASX: TLC. Status: Read. Period: year ended 30 June 2026.
Mentions AI: Yes. Ties AI to efficiency: As one lever, or an aim. Number for AI doing customer or operations work: None found in the documents listed. Number of people trained in or using AI: None found in the documents listed. Workforce reduction in the same period: None found in the documents listed. Connects AI to the workforce reduction: Did not connect them.
What it said
- Mentions AI
Yes
Applied AI-driven service solutions in the contact centre to streamline operations and enhance customer experiences Introduced 'check and collect', enabling customers to claim retail prizes directly into their online account Simplified pathways for retail customers to become digitally enabled Introduced new responsible play controls for Lotteries.
Appendix 4E and Annual Report 2026, PDF page 5 - Ties AI to efficiency
As one lever, or an aim
The Lottery Corporation is also building capability in data, AI and technology to support faster delivery, better customer insights, stronger governance and improved productivity.
Appendix 4E and Annual Report 2026, PDF page 21 The use of data and AI to enhance personalisation, accelerate testing, deliver more relevant customer journeys and drive productivity at scale.
Appendix 4E and Annual Report 2026, PDF page 39 - Number for AI doing customer or operations work
None found in the documents listed
None found in the documents listed.
- Number of people trained in or using AI
None found in the documents listed
None found in the documents listed.
- Workforce reduction in the same period
None found in the documents listed
None found in the documents listed.
- Connects AI to the workforce reduction
Did not connect them
None found in the documents listed.
Documents read
Appendix 4E and Annual Report 2026. Annual report, lodged 19 August 2026, 158 pages.
AI terms found: 16. Not counted (job titles and team names): 0. Counted: 16.
2026 AGM and Presentation. AGM address, lodged 14 October 2026, 23 pages.
AI terms found: 3. Not counted (job titles and team names): 0. Counted: 3.
FY26 Results Investor Presentation. Results presentation, lodged 19 August 2026, 37 pages.
AI terms found: 8. Not counted (job titles and team names): 0. Counted: 8.
Coded on 25 October 2026.
Corrections, citation and licence
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Cite as
Changing Careers, AI in the annual report: what the ASX 200 told shareholders about AI and their workforce, 5 November 2026, https://changingcareers.com.au/ai-in-the-annual-report. CC BY 4.0.
Our coding (every column of both CSVs except the quote) is free to reuse under CC BY 4.0. Quotes are the companies' own words, reproduced with their source for reporting and review, and are not ours to licence. CC BY 4.0
Coding by Changing Careers from each company's own annual report, results documents and AGM addresses, as lodged with the ASX. Quotes are the companies' words.
Last updated 5 November 2026.