What Transurban Group told shareholders about AI and its workforce.
ASX: TCL. Status: Read. Period: year ended 30 June 2026.
Mentions AI: Yes. Ties AI to efficiency: As one lever, or an aim. Number for AI doing customer or operations work: ~28k. Number of people trained in or using AI: None found in the documents listed. Workforce reduction in the same period: None found in the documents listed. Connects AI to the workforce reduction: Did not connect them.
What it said
- Mentions AI
Yes
Artificial intelligence (AI) is being actively integrated across the transport sector, and the adoption of connected and autonomous vehicles (CAVs) is gaining momentum in the US.
Transurban Appendix 4E and FY26 Corporate Report, PDF page 13 - Ties AI to efficiency
As one lever, or an aim
The adoption of AI presents significant opportunities to enhance operational efficiency, deliver superior customer experiences, and improve safety outcomes.
Transurban Appendix 4E and FY26 Corporate Report, PDF page 84 - Number for AI doing customer or operations work
~28k
Targeted AI investments delivering customer and operational benefits Enhanced trip efficiency through Linkt Journey Planner Customer value and personalisation Customer safety and traffic flows • • • New Linkt Journey Planner provides more efficient trips and personalised rewards (including fuel savings): +29 NPS score Linkt Lex chatbot handling ~28k customer queries every month resulting in a 62% reduction in human escalation
Transurban FY26 investor presentation, PDF page 9 - Number of people trained in or using AI
None found in the documents listed
None found in the documents listed.
- Workforce reduction in the same period
None found in the documents listed
None found in the documents listed.
- Connects AI to the workforce reduction
Did not connect them
None found in the documents listed.
Documents read
Transurban Appendix 4E and FY26 Corporate Report. Annual report, lodged 13 August 2026, 255 pages.
AI terms found: 39. Not counted (job titles and team names): 0. Counted: 39.
2026 Annual General Meetings - Address by Chair and CEO. AGM address, lodged 21 October 2026, 10 pages.
AI terms found: 0. Not counted (job titles and team names): 0. Counted: 0.
Transurban FY26 investor presentation. Results presentation, lodged 13 August 2026, 74 pages.
AI terms found: 4. Not counted (job titles and team names): 0. Counted: 4.
Coded on 25 October 2026.
Corrections, citation and licence
If a company shows us, with its own published document, that we have quoted or coded it wrongly, we fix it within two business days and note the change on its page. Send a correction.
Cite as
Changing Careers, AI in the annual report: what the ASX 200 told shareholders about AI and their workforce, 5 November 2026, https://changingcareers.com.au/ai-in-the-annual-report. CC BY 4.0.
Our coding (every column of both CSVs except the quote) is free to reuse under CC BY 4.0. Quotes are the companies' own words, reproduced with their source for reporting and review, and are not ours to licence. CC BY 4.0
Coding by Changing Careers from each company's own annual report, results documents and AGM addresses, as lodged with the ASX. Quotes are the companies' words.
Last updated 5 November 2026.