What Westpac Banking Corporation told shareholders about AI and its workforce.
ASX: WBC. Status: Read. Period: year ended 30 September 2026.
Westpac Banking Corporation reported 3% fewer full-time equivalent staff than a year earlier. It also reported that AI is making the business more efficient. It did not connect them in these documents.
What it said
- Mentions AI
Yes
AI, automation, cloud technology and digital identity create opportunities to improve customer experiences and operational efficiency.
Westpac 2026 Group Annual Report and Appendix 4E, PDF page 9 - Ties AI to efficiency
Plainly
AI assistants give employees instant answers to serve customers more efficiently
Westpac 2026 Group Annual Report and Appendix 4E, PDF page 42 - Number for AI doing customer or operations work
None found in the documents listed
None found in the documents listed.
- Number of people trained in or using AI
More than 95%
More than 95% of our people now use AI tools monthly while 77% have integrated them into their everyday workflows.
Westpac 2026 Group Annual Report and Appendix 4E, PDF page 14 - Workforce reduction in the same period
3%
The composition of the workforce continued to change driving a reduction in average FTE of 3%.
Westpac 2026 Group Annual Report and Appendix 4E, PDF page 24 - Connects AI to the workforce reduction
Did not connect them
None found in the documents listed.
Documents read
Westpac 2026 Group Annual Report and Appendix 4E. Annual report, lodged 2 November 2026, 255 pages.
AI terms found: 113. Not counted (job titles and team names): 0. Counted: 113.
Westpac 2026 Presentation and Investor Discussion Pack. Results presentation, lodged 2 November 2026, 155 pages.
AI terms found: 34. Not counted (job titles and team names): 0. Counted: 34.
Coded on 3 November 2026.
Corrections, citation and licence
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Cite as
Changing Careers, AI in the annual report: what the ASX 200 told shareholders about AI and their workforce, 5 November 2026, https://changingcareers.com.au/ai-in-the-annual-report. CC BY 4.0.
Our coding (every column of both CSVs except the quote) is free to reuse under CC BY 4.0. Quotes are the companies' own words, reproduced with their source for reporting and review, and are not ours to licence. CC BY 4.0
Coding by Changing Careers from each company's own annual report, results documents and AGM addresses, as lodged with the ASX. Quotes are the companies' words.
Last updated 5 November 2026.